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7.1.6 Crisis management

7 Additional responsibilities for the management of multi-let buildings and common parts
7.1 Health and safety
7.1.6 Crisis management
You should develop an appropriate policy and procedure for dealing with emergencies and crisis management. In addition to procedures to follow in the event of an emergency, this should include:
• record keeping
• reporting lines
• insurers’ details
• press and communication procedures; and
• counselling.