7 Additional responsibilities for the management of multi-let buildings and common parts
You should put in place policies and procedures for handling disputes and complaints of nuisance between occupiers. These procedures should be made available, their existence made known and the response times for their various stages included. All parties should be dealt with fairly.
Disputes should be resolved by informal means where possible before turning to any formal provision in the tenancy agreement. Where not provided for in the tenancy agreement, alternative dispute resolution methods may be suggested, rather than litigation, as a means of settling particular disputes.